Mediacom TV Guide Moline, IL: A Comprehensive Overview (12/24/2025)
Today, December 24, 2025, at 14:57:32, Mediacom provides services to over 1,500 communities. Find local offices and payment locations using your zip code for convenient access to Mediacom’s offerings.
Understanding Mediacom Services in Moline
Mediacom in Moline, Illinois, delivers a comprehensive suite of communication services, extending beyond just television. Residents benefit from high-speed internet access through Xtream Internet, designed to meet the demands of modern households with streaming, gaming, and remote work. Furthermore, Mediacom offers reliable phone services, providing a complete connectivity solution.
However, the core of many Mediacom packages revolves around its extensive TV offerings. These range from basic cable packages to premium bundles including popular channels and on-demand content. Mediacom positions itself as “The Content Connections Agency,” focusing on transforming client communications. The Xtream Guide, a key component, aims to enhance the viewing experience with interactive features.
It’s crucial for Moline customers to be aware of potential add-on services, such as Mobile Mediacom (3G TV and internet at $2.99/week) and Chipstime (internet at $2.99/week), which have reportedly led to unauthorized charges. Understanding your specific plan and regularly reviewing your bill is essential to avoid unexpected costs. Mediacom serves a vast area, covering numerous communities across 22 states.
Mediacom Availability and Coverage in Moline, IL
Mediacom boasts a substantial footprint, currently serving over 1,500 communities across 22 states, and Moline, Illinois, falls comfortably within its coverage area. However, specific availability of services – including the full range of TV packages and internet speeds – can vary depending on the precise address within Moline. It’s always recommended to verify coverage directly through Mediacom’s website using your zip code.
While broad coverage exists, factors like infrastructure limitations or ongoing network upgrades can influence service availability in certain neighborhoods. Mediacom Xtream Internet service is generally available, but qualification requires no outstanding balance and potential participation in assistance programs.
Customers should note that Mediacom is continually expanding and improving its network; Therefore, even if a service wasn’t previously available at a specific location, it’s worth re-checking periodically. The company’s commitment to being “The Content Connections Agency” implies a dedication to widespread accessibility, but localized variations are always possible. Checking the Mediacom website is the most reliable way to confirm service availability for your Moline address.
Accessing the Mediacom TV Guide
Mediacom offers multiple avenues for accessing TV listings in Moline, IL, catering to diverse user preferences. Traditionally, an on-screen TV guide is available directly through your Mediacom set-top box. Navigating this guide allows you to browse channels, view program schedules, and discover what’s currently airing or coming up soon. However, Mediacom increasingly emphasizes digital access options.
The Mediacom Xtream Guide represents a significant upgrade, providing a more interactive and feature-rich experience. Beyond the set-top box, the Mediacom App extends access to TV listings to your smartphone or tablet, enabling on-the-go program discovery.
Furthermore, online TV guide options are available through the Mediacom website, mirroring the functionality of the on-screen guide. This allows for convenient browsing on a computer or laptop. Understanding these various access points – the traditional guide, Xtream Guide, the app, and the website – empowers Moline customers to stay informed about their favorite shows and movies.
Online TV Guide Options
Mediacom provides robust online TV guide options for Moline, IL customers, offering a convenient alternative to the traditional on-screen guide. Accessing the guide through the Mediacom website (manage my account section) allows users to browse channel listings and program schedules from any computer or laptop with an internet connection.
This web-based guide typically mirrors the functionality of the set-top box guide, enabling users to search for specific programs, filter by genre, and view detailed program descriptions. The online platform often includes features like parental controls and the ability to set reminders for upcoming shows.
Complementing the website, the Mediacom App provides mobile access to the TV guide, extending convenience to smartphones and tablets. This allows Moline residents to check listings while away from home. These digital options, alongside the Xtream Guide, demonstrate Mediacom’s commitment to providing flexible and accessible TV viewing information.
Mediacom Xtream Guide Features
The Mediacom Xtream Guide represents a significant upgrade to the traditional TV guide experience for Moline, IL customers. This interactive program guide (IPG) offers a visually appealing and user-friendly interface directly on your television screen. Key features include personalized recommendations based on viewing habits, making it easier to discover new content.
Xtream Guide boasts advanced search capabilities, allowing users to quickly locate programs by title, actor, or keyword. It also integrates with On Demand services, providing seamless access to a vast library of movies and TV shows. Furthermore, the guide supports customizable channel lineups, enabling viewers to prioritize their favorite networks.
Beyond basic listings, Xtream Guide often includes interactive elements like show-related trivia and social media integration. It’s designed to enhance the overall entertainment experience, offering a more engaging and informative way to navigate Mediacom’s channel offerings in the Moline area.
Using the Mediacom App for TV Listings
The Mediacom app extends the TV guide experience beyond the television screen, offering Moline, IL customers convenient access to listings on their smartphones and tablets. This mobile application mirrors many of the features found in the Xtream Guide, including a comprehensive program schedule and personalized recommendations.
Users can browse channels, search for specific shows, and set reminders to ensure they don’t miss their favorite programs. The app also provides On Demand access, allowing viewers to initiate recordings remotely or stream content directly to their mobile devices. This functionality is particularly useful for those on the go.
Furthermore, the Mediacom app often includes account management features, enabling customers to pay bills, update their profiles, and contact customer support. It serves as a central hub for managing their Mediacom services, providing a seamless and integrated experience for Moline residents.
Channel Lineup for Moline, IL
Mediacom’s channel lineup for Moline, IL, offers a diverse range of programming, encompassing local broadcasts, popular cable networks, and premium channel options. While a complete, up-to-the-minute listing requires checking the official Mediacom guide, customers can generally expect access to major networks like ABC, CBS, NBC, and FOX, providing coverage of national news, sports, and entertainment.
Beyond the core broadcast channels, Mediacom in Moline typically includes a robust selection of cable networks dedicated to various interests, such as CNN, ESPN, Discovery, and HGTV. These channels cater to a broad audience, offering content ranging from current events and sports to lifestyle and educational programming.
Customers can further customize their viewing experience by adding premium channel packages, including HBO, Showtime, and Starz, providing access to exclusive movies, series, and original content. The specific channels available may vary depending on the chosen subscription tier.
Local Channels Available
Mediacom in Moline, IL, prioritizes providing access to essential local broadcasting. Customers generally receive over-the-air channels including ABC, CBS, NBC, and FOX, ensuring coverage of regional news, weather updates, and local event programming. These channels are vital for staying informed about community happenings and emergency alerts.
In addition to the major networks, Mediacom often carries local independent stations, offering diverse content and community-focused programming. These stations may feature local sports coverage, public access shows, and specialized entertainment options not found on national networks.
The availability of specific local channels can sometimes vary based on signal strength and location within the Moline area. Mediacom continuously works to optimize channel reception and expand local programming options. Checking the current Mediacom TV guide or contacting local customer support will confirm the precise local channels available in your specific Moline neighborhood.
Premium Channel Packages
Mediacom in Moline, IL, offers a variety of premium channel packages designed to cater to diverse entertainment preferences. These packages typically include options like HBO, offering critically acclaimed series and blockbuster movies, and Showtime, known for its original programming and compelling dramas.
For movie enthusiasts, packages featuring channels like Starz and Cinemax provide access to a vast library of films. Sports fans can enhance their viewing experience with packages including NFL Network, NBA TV, and MLB Network, delivering live games and in-depth coverage.
Mediacom frequently bundles premium channels for cost-effective viewing. Customers can often customize their packages, adding or removing channels based on their individual interests. Exploring the Mediacom Xtream Guide or contacting customer support provides detailed information on current package offerings, pricing, and promotional deals available in the Moline area.
Sports Channel Options
Mediacom in Moline, IL, provides a robust selection of sports channels for avid fans. Core offerings typically include ESPN, ESPN2, and ESPNU, covering a wide range of collegiate and professional sports. For dedicated basketball enthusiasts, NBA TV delivers live games, analysis, and exclusive content.
Football fans can enjoy comprehensive coverage with NFL Network and NFL RedZone, offering live games, highlights, and in-depth analysis. Baseball coverage is available through MLB Network, showcasing live games, studio shows, and original programming. Regional sports networks, like Bally Sports, provide local team coverage, ensuring fans don’t miss a moment of their favorite teams’ action.
Mediacom often bundles sports channels into packages, offering cost-effective options for dedicated viewers. Checking the Mediacom Xtream Guide or contacting customer support will reveal the latest channel lineups and package details available in the Moline area, including potential add-on options.
On-Demand Services
Mediacom’s On Demand library provides a vast selection of movies and TV shows, accessible directly through your TV. This service allows viewers in Moline, IL, to watch content at their convenience, bypassing traditional broadcast schedules. The library is regularly updated with new releases and popular titles, ensuring a diverse range of entertainment options.
Navigating the On Demand menu is straightforward using your remote control. Categories are typically organized by genre, including movies, TV shows, kids & family, and new releases. Users can also search for specific titles or actors. Mediacom On Demand often includes both free content and pay-per-view options, offering flexibility in viewing choices.
Beyond standard On Demand, Mediacom offers access to streaming apps through the Xtream platform. This integration expands entertainment options, allowing subscribers to access services like Netflix, Hulu, and more directly on their TVs, streamlining the viewing experience.
Mediacom On Demand Library
The Mediacom On Demand library in Moline, IL, is a comprehensive resource for entertainment, offering a wide array of movies and television shows available for instant viewing. This service eliminates the need to record programs or adhere to fixed broadcast times, providing viewers with ultimate control over their viewing schedule. The library is consistently refreshed with new releases, classic films, and popular series.
Content is categorized for easy browsing, typically including sections for new releases, genres like action, comedy, drama, and family-friendly options. Users can also utilize a search function to quickly locate specific titles or actors. The library features both complimentary content and premium movies or shows available for rental or purchase.
Mediacom’s On Demand extends beyond traditional programming, often incorporating access to streaming services through the Xtream platform, further expanding the available content and providing a centralized entertainment hub for Moline residents.
Navigating the On-Demand Menu
Accessing Mediacom’s On Demand library in Moline, IL, is typically done through your television’s menu system. Using your remote, locate and select the “On Demand” or “Video On Demand” option. The menu is generally organized into clearly defined categories, such as “Movies,” “TV Shows,” “New Releases,” and “Genres.”
Within each category, you’ll find subcategories for more specific selections. A robust search function allows you to quickly find titles by name, actor, or keyword. The menu often features promotional banners highlighting featured content or special offers.
Selecting a title will display details like a synopsis, cast information, and available formats (Standard Definition or High Definition). Rental or purchase options are clearly presented, along with pricing information. Remember to confirm your selection before initiating a transaction. The Xtream Guide integration further streamlines navigation, offering a unified experience;
Troubleshooting TV Guide Issues
Experiencing problems with your Mediacom TV guide in Moline, IL? Several common issues can disrupt your viewing experience. If the guide isn’t loading, first try restarting your set-top box – unplug it for 30 seconds, then plug it back in. Ensure your box has a stable internet connection, as guide data is often delivered digitally.
Incorrect channel listings can sometimes occur due to a rescanning issue. Initiate a channel rescan through your set-top box’s menu. If your remote control isn’t functioning correctly, replace the batteries and ensure there are no obstructions between the remote and the box.
Persistent problems may indicate a broader service disruption. Check Mediacom’s website or social media channels for outage notifications. If issues continue, contacting Mediacom customer support is crucial for personalized assistance and potential technician dispatch. Unauthorized charges, like those related to “Chipstime” or “Mobile Mediacom,” should be reported immediately as potential fraud.
Guide Not Loading
If your Mediacom TV guide isn’t loading in Moline, IL, begin with basic troubleshooting steps. A simple reboot of your set-top box often resolves temporary glitches. Disconnect the power for approximately 30 seconds, then reconnect it. Verify your internet connection is stable, as the guide relies on a data feed. A weak or interrupted connection can prevent loading.
Check the coaxial cable connecting your box to the wall outlet, ensuring it’s securely fastened. Sometimes, a loose connection can disrupt the signal. If multiple devices share your internet connection, temporarily disconnect others to see if bandwidth congestion is the cause.
Mediacom occasionally experiences service outages. Check their website or social media for reported issues in the Moline area. If the problem persists after these steps, contacting Mediacom support is recommended. Be prepared to provide your account details for efficient assistance.
Incorrect Channel Listings
Encountering incorrect channel listings on your Mediacom TV guide in Moline, IL, can be frustrating. First, perform a channel rescan on your set-top box. This process updates the guide with the most current channel information, correcting any discrepancies. Access the rescan option through your box’s menu settings – consult your Mediacom user manual for specific instructions.
Occasionally, channel lineups change due to network updates or programming adjustments. Verify the official Mediacom channel lineup for Moline, IL, available on their website, to confirm if the listing is genuinely incorrect. If the guide consistently displays errors after a rescan and comparison to the official lineup, it could indicate a signal issue.
Contact Mediacom customer support, providing details about the specific incorrect listings. They can investigate potential signal problems or guide data errors affecting your service. Be prepared to note the channel number and the incorrect information displayed.
Remote Control Problems
If your Mediacom remote isn’t functioning correctly in Moline, IL, preventing access to the TV guide, begin with basic troubleshooting. First, ensure fresh batteries are installed, and that there are no obstructions between the remote and the set-top box. Try pointing the remote directly at the box, within a reasonable range.
Next, attempt a remote control reset. This often involves a specific button combination – consult your Mediacom user manual for the correct procedure for your remote model. If resetting doesn’t resolve the issue, try re-pairing the remote with the set-top box. This process usually involves pressing a designated button on both devices simultaneously.
If problems persist, consider whether other devices might be interfering with the remote’s signal. Finally, if none of these steps work, contact Mediacom customer support. They can offer further assistance, potentially including remote replacement if a hardware malfunction is suspected.
Mediacom Customer Support
For assistance with your Mediacom TV guide or any related services in Moline, IL, several customer support avenues are available. Mediacom offers a comprehensive “Answer Center” online, featuring how-to videos and frequently asked questions designed to resolve common issues independently. You can manage your Xtream account and pay bills directly through their website.
Direct contact with Mediacom support is possible through various channels. A phone support line is available for immediate assistance, though wait times may vary. Additionally, Mediacom maintains local office locations where customers can receive in-person support. Use the zip code locator on the Mediacom website to find the nearest office.
Remember to have your account information readily available when contacting support. Mediacom also provides a contact us page on their website, offering multiple ways to reach their team. Their business careers and advertising pages are also available online.
Contacting Mediacom in Moline
Mediacom serves a vast network, reaching over 1,500 communities across 22 states, including Moline, IL. To directly connect with Mediacom regarding your TV guide or services, utilize their online resources first. The “Answer Center” provides self-service options, including how-to videos and a comprehensive FAQ section. Account management features, such as bill payment and settings adjustments, are accessible through the “Manage My Xtream Account” portal on their website.
For personalized assistance, locate the nearest Mediacom office or payment location by entering your zip code on their website. This ensures you receive localized support. Alternatively, explore the “Contact Us” page for various communication channels, including phone support. Be prepared to provide your account details for efficient service.
Remember that Mediacom also has dedicated pages for business inquiries, career opportunities, and advertising, but these are separate from general customer support.
Local Mediacom Office Locations
Mediacom extends its services to over 1,500 communities within 22 states, and locating a convenient office in or near Moline, IL, is straightforward. Mediacom prioritizes accessibility for its customers, offering physical locations for in-person assistance with services, including TV guide inquiries and account management.
To pinpoint the closest Mediacom office, the company’s website provides a dedicated tool. Simply input your zip code, and the system will display a map and list of nearby locations, complete with addresses and contact information. These offices are equipped to handle a range of customer needs, from bill payments and service activations to troubleshooting technical issues and addressing billing concerns.
While specific Moline addresses aren’t provided in the current data, the zip code search function on Mediacom’s website is the most reliable method for finding the nearest support center. Remember to check the office hours before visiting to ensure assistance is available.
Mediacom Payment Locations
Mediacom understands the need for flexible payment options, serving customers across a vast network of over 1,500 communities in 22 states. Beyond online and mail-in payments, Mediacom offers numerous convenient payment locations for customers in and around Moline, IL. These locations aim to simplify the bill-paying process and provide accessible options for all.
Similar to locating Mediacom offices, the company’s website features a dedicated tool to find authorized payment centers near you. By entering your zip code, you’ll receive a list of nearby locations, including retail partners and authorized payment kiosks; These locations typically accept cash, checks, and sometimes money orders, offering alternatives to electronic payment methods.
It’s important to note that while specific Moline payment locations aren’t directly listed, the zip code search on Mediacom’s website will provide the most accurate and up-to-date information. Always verify accepted payment methods and any associated fees with the specific location before making a payment.
Understanding Mediacom Billing
Mediacom billing is designed to be transparent, though occasional discrepancies can occur. Your monthly bill will detail all services received, including TV, internet, and phone, along with associated taxes and fees. Understanding these components is crucial for managing your account effectively. Mediacom offers several ways to access and manage your billing information, including online through the “Manage My Xtream Account” portal and via mailed paper statements.
However, customers have reported instances of unauthorized charges appearing on their bills, specifically referencing services like “Chipstime” and “Mobile Mediacom.” These charges often appear as recurring weekly fees (e.g., $2.99/week) for internet access and are frequently reported as fraudulent subscriptions. If you identify such a charge, it’s vital to address it immediately.
Mediacom provides resources for reporting fraudulent activity and disputing unauthorized charges. Promptly contacting customer support is the first step in resolving these issues and ensuring accurate billing. Regularly reviewing your monthly statements can help detect and prevent unauthorized charges before they escalate.
Potential Unauthorized Charges (Chipstime/Mobile Mediacom)
A recurring issue reported by Mediacom customers involves unauthorized charges from “Chipstime” and “Mobile Mediacom.” These appear as weekly subscriptions, often around $2.99 per week, for internet services that customers claim they never requested or authorized. Numerous reports, dating back to at least 2017 and continuing through 2025, detail this problem, with some customers suspecting fraudulent activity linked to providers like Red by SFR.
These charges are often difficult to identify initially, blending into the detailed billing statements. Customers discover them while reviewing their monthly bills and find they cannot easily cancel the subscriptions through their online account. The persistence of these reports suggests a systematic issue requiring vigilant monitoring of your Mediacom account.
If you encounter “Chipstime” or “Mobile Mediacom” charges on your bill that you did not authorize, immediately contact Mediacom customer support to dispute the charges and request a refund. Document all communication and keep records of your billing statements for verification purposes.
Reporting Fraudulent Subscriptions
If you identify unauthorized charges like those from “Chipstime” or “Mobile Mediacom” on your Mediacom bill, prompt reporting is crucial. Begin by contacting Mediacom’s customer support team directly. Clearly state that you did not authorize the subscription and request a full refund for all associated charges. Document the date, time, and representative’s name during your call.
Follow up with a written dispute, either through Mediacom’s online portal or via certified mail, providing copies of your billing statements highlighting the fraudulent charges. Retain copies of all correspondence for your records. If Mediacom doesn’t resolve the issue satisfactorily, consider filing a complaint with the Better Business Bureau (BBB).
Additionally, monitor your bank and credit card statements for any recurring charges from these providers. If you suspect identity theft, report it to the Federal Trade Commission (FTC) and consider placing a fraud alert on your credit report. Proactive reporting helps protect yourself and potentially prevents others from falling victim to similar scams.
Mediacom Account Management
Mediacom offers several convenient ways to manage your account, ensuring easy access to billing information, service adjustments, and support resources. The “Manage My Xtream Account” portal allows you to pay your bill online, view detailed statements, and update your contact information. You can also access helpful “How-To-Videos” and an “Answer Center” for self-service troubleshooting.
Within your account settings, you can explore available service upgrades, add or remove premium channels, and manage your Mediacom app access. Regularly reviewing your account details is recommended to identify and address any discrepancies promptly. Mediacom also provides options for automated payments, ensuring timely bill payments and avoiding late fees.
For personalized assistance, Mediacom’s customer support team is available through various channels, including phone and online chat. Remember to have your account number readily available when contacting support. Efficient account management empowers you to control your Mediacom experience.
